When there are issues with the technical operation, the searching, or the display in the Houston Area Digital Archives, questions and/or comments should be directed to Roland Lemonius (31477).
There have been some problems with the move of the Archive over to a new ContentDM platform, and this is causing some frustrating technical issues.
When a customer calls and mentions that there are technical issues with the sources on the Houston Area Digital Archive, as an example with city directories, Roland is the technical issue person to transfer that call to.
HMRC is the supplier of materials for the digital archive, as are other locations, but the keeper of resolving issues with searching, display or any technically related issue is Roland. Many calls have been transferred to HMRC, and since that is the wrong place send these types of queries to, the customer is often not happy when a second transfer is the answer.
This might mean we need to ask the customer if they are having problems when they search, or do they want to talk about a specific collection in the Archive? This might help to determine who to forward the call to. Display / technical issues: Roland. Collection information and queries; HMRC.
Thanks for your help!
Sue
No comments:
Post a Comment