Over the next few days everyone is going to receive one on one training on the ELMOs from either Ashley or myself. We know that they have been a source of confusion or frustration for not only staff but our customers also. We hope that the training will answer some of the questions. Our goal is to leave everyone feeling more confident in providing excellent customer service using them!
During training you will learn how to:
- Respond to repeated error messages and successfully navigate through the ScanWrite software
- Create normal and high resolution images
- Print documents using the administration controls through the printers
- Suggestions and tips for providing customer service using the ELMOs
Questions are welcome during the training! It may be helpful to compile a list of the two or three most important things you need to perform your job. However, by no means limit yourself to two or three if you have more!
Heather
